Value Delivered
Wood floors in specialty apparel chains are an important brand attribute and are expensive to maintain. USM helped enhance the customer's brand image and better protect their assets by leveraging our field resources and specialized expertise in wood floor care. Our work helped improve the appearance and protection of the floors while tracking asset information and condition assessments.
Client Objectives
The customer desired a customized wood floor care program that featured:
- Proper life cycle protection
- Standard but dynamic statements of work covering a geographically diverse portfolio of sites
- Greater visibility into asset types and conditions
Solutions
Our scope of work included:
- Creating a “right sized” floor care frequency plan based on each store’s volume and weather market—all while maintaining the existing budget
- Smoothing out the floor care schedule to help ensure completion of services
- Validation of flooring information by type, square footage, and condition
- Updating the client’s asset registers
- Developing capital expenditure strategies
Client Background
Our client is a specialty retail clothing chain that operates over 3,000 sites across the country. They offer clothing, accessories, and personal care products for men, women, and children.