Value Delivered
Distribution centers (DCs) are mission-critical facilities where services like snow removal can directly impact a retailer’s supply chain and bottom line. USM delivered a centrally managed and technologically driven exterior services program for multiple DCs supporting two big-box retailers. The clients received:
- Peace of mind that there would be no disruption to their supply chain during snow events
- Cost savings of over 10 percent
- Single point of contact
- Standardized work scopes for landscaping, snow removal, and sweeping, customized by location
Client Objectives
The client needed an exterior services provider that could deliver solutions from a centralized, single point of contact for a nationwide portfolio.
Solutions
We implemented a comprehensive exterior services program. Some benefits of the program included:
- Leveraging our large supplier base to help drive savings and improve reliability and service levels
- Utilizing our certified snow professionals and landscape architects to create standardized work scopes with geographic customization to meet each DC’s unique needs
- Streamlining communication through a key account manager as the single point of contact for preseason planning, service execution, and invoicing
- Incorporating technology to customize site plans for pre-/post-season planning and review and to confirm/validate real-time service delivery
Client Background
The clients represented in this case study are two of the largest big-box retailers in the U.S., operating more than 1.2 billion square feet of space.